privacy policy

We respect your privacy and ensure your personal information is collected, used, and protected with complete transparency and care.

privacy matters

Protecting Your Privacy

Last Updated: June 30, 2026

Henrie’s Heating & Air respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request service, schedule an appointment, call us, submit a form, or interact with our advertising.

By using our website or contacting Henrie’s Heating & Air, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Service address or general location
  • Details about your heating, air conditioning, indoor air quality, ductwork, commercial HVAC, or related service needs
  • Appointment or scheduling information
  • Photos, files, or notes you submit through a form, email, or message
  • Billing or payment-related information, when applicable
  • Any other information you choose to provide when communicating with us

We may also collect certain information automatically when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source, such as Google, social media, or another website
  • General location information
  • Cookie, analytics, and advertising data

2. Calls, Forms, and Service Requests

When you call Henrie’s Heating & Air, submit a form, request an estimate, schedule service, or contact us through the website, we may collect and use your information to respond to your request.

We may use call tracking, form tracking, website analytics, and similar tools to understand how customers find us, improve our advertising, measure marketing performance, and provide better service.

Phone calls may be monitored or recorded for quality assurance, training, customer service, scheduling accuracy, and marketing attribution where permitted by law.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to your questions, service requests, or estimate requests
  • Schedule, confirm, or manage appointments
  • Provide heating, cooling, indoor air quality, maintenance, ductwork, commercial HVAC, and related services
  • Send appointment reminders, follow-ups, or service updates
  • Improve our website, customer experience, and services
  • Measure the effectiveness of our advertising and marketing
  • Personalize website content or advertising
  • Send promotions, discounts, maintenance reminders, or company updates when permitted
  • Maintain business records
  • Protect our website, customers, employees, and business
  • Comply with legal, regulatory, insurance, or accounting obligations

4. Text Messages, Calls, and Email Communications

By submitting your phone number or contacting Henrie’s Heating & Air, you authorize us to contact you by phone, text message, or email regarding your inquiry, appointment, estimate, service request, account, or related customer service matters.

If you opt in to receive promotional text messages, emails, or marketing communications, you may opt out at any time.

To stop receiving text messages, you may reply STOP. For help, you may reply HELP or contact us directly. Message and data rates may apply. Message frequency may vary.

You may also request that we stop contacting you for marketing purposes by emailing us or calling us using the contact information listed below.

We do not sell mobile phone numbers or text message opt-in consent information. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

5. Cookies, Analytics, and Advertising Tools

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve the website, understand visitor behavior, measure advertising performance, and help us show relevant ads.

These tools may collect information such as your IP address, device information, browser type, pages visited, actions taken on the website, referral source, and interactions with ads.

We may use third-party services such as:

  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Meta/Facebook advertising tools
  • Call tracking platforms
  • Website hosting and form tools
  • Scheduling, CRM, or customer communication tools

Google and other third-party platforms may use cookies and similar technologies to collect or receive information from our website and elsewhere on the internet to provide measurement services and targeted advertising.

You can control cookies through your browser settings. You may also be able to manage advertising preferences through Google, Meta/Facebook, and other advertising platforms.

Disabling cookies may affect how certain parts of the website function.

6. How We Share Information

We do not sell, rent, or trade your personal information in the traditional sense.

We may share limited information with trusted service providers that help us operate our business, serve customers, and manage our website or marketing. These may include:

  • Website hosting providers
  • Form and scheduling platforms
  • Call tracking providers
  • Advertising and analytics platforms
  • Customer relationship management tools
  • Email or text messaging providers
  • Payment processors
  • Accounting, legal, or insurance professionals
  • Contractors or service partners when needed to complete a customer request

We may also disclose information when required to comply with law, protect our rights, respond to legal requests, prevent fraud, or protect the safety of our customers, employees, or business.

7. Payment Information

If payments are collected online or through a third-party payment processor, payment information may be processed directly by that third-party provider. Henrie’s Heating & Air does not intentionally collect or store full credit card numbers through this website unless clearly disclosed at the time of payment.

Any third-party payment processor is responsible for its own privacy and security practices.

8. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, business records, legal obligations, accounting, warranty, insurance, dispute resolution, and marketing performance.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, email system, phone system, or internet transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

10. Your Choices and Privacy Rights

You may contact us at any time to request that we:

  • Provide access to personal information we may have about you
  • Correct inaccurate information
  • Delete certain personal information
  • Stop sending marketing communications
  • Update your communication preferences

Some requests may be limited by legal, accounting, warranty, fraud prevention, security, or business recordkeeping obligations.

To make a privacy request, contact us using the information listed at the bottom of this policy.

11. “Do Not Sell” and Advertising Choices

Henrie’s Heating & Air does not sell personal information for money.

Some privacy laws may define certain advertising, analytics, or tracking activities as “sharing,” “targeted advertising,” or a “sale” of personal information. Where required by applicable law, you may request to opt out of certain uses of your information for targeted advertising or similar purposes.

You may also manage cookie and advertising preferences through your browser settings or through the privacy controls offered by Google, Meta/Facebook, and other advertising platforms.

12. Third-Party Links

Our website may contain links to third-party websites, social media pages, videos, scheduling platforms, or other external services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing information.

13. Children’s Privacy

Our website and services are intended for adults and homeowners, property managers, business owners, or individuals requesting HVAC-related services. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, advertising tools, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Henrie’s Heating & Air
Salt Lake City, UT 84107
Email: HenriesHeatingandAir@Gmail.com
Phone: (801) 698-7987